Policy
Shop detailing products and other eligible items through our online store. Shipping options appear at checkout. Request a return within 30 days of delivery or pickup for unopened, unused physical products, subject to the conditions below.
30-day return requests
Unopened and unused
Refund after inspection
No restocking fee
Available shipping methods and rates are shown at checkout based on the delivery address, order value, weight, and product availability. Delivery estimates are not guarantees. Contact us before ordering if you need an item by a specific date or need to confirm dispatch timing.
When local pickup is offered at checkout, wait for confirmation that your order is ready before visiting 4315 Independence Drive, Schnecksville, PA 18078. Shop hours are Monday–Friday, 9:00 AM–5:00 PM. Contact us to arrange eligible commercial deliveries in Eastern Pennsylvania before ordering.
Contact parts@cbtuning.net or (484) 601-2041 within 30 days of delivery or pickup, with proof of purchase, to request approval and return instructions. Eligible physical products must be unopened, unused, and resalable in their original packaging with factory seals intact. Please do not send or bring back an item without approval.
For change-of-mind returns, the customer pays return shipping and the original shipping charge is not refundable. There is no restocking fee. Approved refunds are issued to the original payment method within 5 business days after the item is received and inspected.
Opened chemicals and used towels, pads, brushes, or applicators are not eligible for change-of-mind returns. Damaged, leaking, defective, or incorrect products are handled separately; contact us before shipping chemicals back.
Manufacturer warranty terms apply where applicable. Any special-order or product-specific return exceptions will be disclosed before purchase. Contact the shop before ordering if fitment or return eligibility affects your decision.
Contact us promptly with your order details and photos if an item arrives damaged, leaking, defective, or incorrect. We will assess the issue and arrange an appropriate replacement or refund. We cover necessary return shipping for our errors, defective items, or shipping damage. Do not install or use the item while the issue is being reviewed.
These follow the fulfillment and cancellation terms stated in their individual listings rather than the physical-product return window. Tuning is nonrefundable after a calibration file has been created. This policy does not limit any mandatory consumer rights.
For order or return questions, email parts@cbtuning.net or call (484) 601-2041. Use the full online-store policies linked below for complete shipping and return information.
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